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Privacy policy

Last updated: 29/09/2025

This Privacy Policy explains how Contracto SRL ("Contracto") collects, uses, stores, and protects your personal information when you use our B2B SaaS platform, website https://contracto-software.com, or related services. Contracto is based in Europe and all our users are located in Europe. We do not do business with or transfer data to the United States or other non-European countries.

1. What Information Do We Collect?

Personal information you provide:
We collect only the personal information you provide to create and access your account:

  • Name
  • Email address
  • Password

We do not collect any special categories of personal data (such as ethnicity, political opinions, or health data), nor do we collect information from third parties.

Information automatically collected:
When you visit our website or use our platform, certain technical information is collected automatically (such as your IP address, browser type, and usage logs) for security and analytics purposes.

2. How Do We Use Your Information?

  • To create, authenticate, and manage your account
  • To provide access to the Contracto platform and its features
  • To ensure the security and integrity of our services
  • To comply with legal obligations
  • To respond to your enquiries or support requests

3. Legal Bases for Processing

We process your personal information in compliance with the General Data Protection Regulation (GDPR) based on the following legal grounds:

  • Contract: To perform our agreement with you and provide our services
  • Legal obligation: To comply with laws and regulations
  • Legitimate interests: To maintain and improve our services and security
  • Consent: If you have provided specific consent (e.g., for marketing communications)

4. Sharing of Personal Information

We do not sell or share your personal information with third parties except:

  • When required by law or regulatory authorities
  • With our trusted service providers (e.g., cloud hosting, AI service providers such as Microsoft Azure AI) who help us deliver our platform. These providers process data only on our behalf and under strict confidentiality and security agreements within the EU/EEA.
  • If our company undergoes a merger, acquisition, or asset sale

We never transfer your data outside the European Economic Area (EEA).

5. Cookies and Tracking Technologies

We use cookies and similar technologies only for essential website functions, security, and analytics. We do not use cookies for advertising or profiling. You can manage your cookie preferences in your browser settings. See our Cookie Policy for details.

6. Artificial Intelligence (AI) Features

Contracto uses AI technologies (including Microsoft Azure AI) to analyse contract and tender documents and provide insights (such as risks and key information). Uploaded documents and content are processed securely, and access is restricted to authorised users and service providers.

No personal information is used for AI training or profiling.

7. Data Retention

We keep your personal data only as long as necessary to provide our services and fulfil our legal obligations. Your personal data will be deleted or anonymised within three (3) months after account termination, unless a longer retention period is required by law.

8. Data Security

We apply appropriate technical and organisational measures (such as encryption, secure hosting, and access controls) to protect your personal information. However, no system is perfectly secure, and you are responsible for maintaining the confidentiality of your login credentials.

9. Your Privacy Rights

Under the GDPR, you have the right to:

  • Access and obtain a copy of your personal data
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time (if applicable)
  • Complain to your local data protection authority

To exercise your rights, please contact us at privacy@contracto-software.com.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Please review it regularly.

11. Contact Us

If you have any questions or requests regarding your personal information or this privacy policy, please contact:

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